FAQs

Click on the title of a frequently asked question below to see the answer. If you don’t see the answer to your question here, please feel free to call or reach out to us via our Contact form- we are happy to help!

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Mt. Olympus Resort

  • What is the difference between Mt. Olympus Hotel Rome and Mt. Olympus Resort Rooms

    Hotel Rome is our premier lodging option, located on the park grounds and conveniently connected to our indoor water park. With accommodations at Hotel Rome you and your guests are always within close proximity to all our parks. Mt. Olympus Resort Rooms includes accommodations outside of our park grounds but within a short driving or walking distance to all of our parks. Our Resort Rooms offer the full Mt. Olympus experience at a great value, and like Hotel Rome, also include free park passes for every registered guest.

  • Can I request a certain building to stay in?

    If you place a special request, we will try our very best to accommodate but cannot guarantee the availability of a specific room or building at the time of your check-in. However, the room provided to you at check-in will always be the room type selected when the reservation was made.

  • Is a deposit required to reserve a room or campsite? Is it refundable?

    When booking your stay at Mt. Olympus Resort, the credit card will be charged the Deposit amount Due plus Taxes at the time of your Reservation. Free cancellation with a full refund if cancelled 30 or more days prior to arrival.

    • If cancelled within 30 days of arrival, or in the event of a no-show or early departure, this reservation is non-refundable.

    • Refunds (when applicable) are issued to the original form of payment.

    Important Rate Disclosure

    This rate is offered at a lower price because it includes a limited free-cancellation window and does not provide refunds inside 30 days of arrival. Guests seeking broader flexibility should select the Flexible Stay Rate.

    Payment & Check-In Requirements

    • The credit card holder must be present at check-in with matching government-issued photo ID.

    • If the cardholder is not present, the original payment will be refunded and the guest checking in must provide a new valid payment method.

    Minimum Check-In Age

    • Guests must be 18 years or older to check in with a government-issued photo ID.

    • Guests under 18 must stay with a parent or legal guardian.

    Some reservation may qualify for the amount withheld to be used towards a future stay within up to a 5 year period.

  • If I reserve a room, when do you charge my credit card?

    When booking your stay at Mt. Olympus Resort, the credit card will be charged the Deposit amount Due plus Taxes at the time of your Reservation.

  • Do you accept checks?

    Mt. Olympus only accepts personal checks for your check-in amount 30 days prior to your arrival date. Otherwise credit cards must be used for your room reservation. For final payment upon check-in we accept cash, credit cards, and travelers checks.

  • Is there an age restriction to reserve a room?

    You must be 18 years or older to stay overnight at Mt. Olympus Resort unless accompanied by a parent or legal guardian.

  • What time is check-in and check-out?

    Check-in is guaranteed after 4:00 pm but you may arrive as early as 9:00 am to pre-register for your park entrance passes. Check-out is at 10:00 am but your park passes are valid the entire day. Guest may arrive as early as 9 am to Check-in and use our Amenities while your room is being prepared for your arrival.

  • Can I bring my pet with me?

    Mt. Olympus does not allow pets in any of the rooms. But Wisconsin Dells does offers a variety of Great Local Pet Resorts like Pampered Paws Pet Resort, Pet Retreat and Noble Hound Pet Resort to name a few.

  • Do you offer cribs or rollaway beds if I need one? Is there a fee?

    Pack and Play Cribs and Rollaway beds are available for a Fee of per night. Please Call 800-800-4997 and a Customer Service Representative will assist you with your request.

  • What is your cancellation policy?

    In the Event you must Cancel. Free cancellation with a full refund if cancelled 30 or more days prior to arrival.

    • If cancelled within 30 days of arrival, or in the event of a no-show or early departure, this reservation is non-refundable.

    • Refunds (when applicable) are issued to the original form of payment.

    Important Rate Disclosure

    This rate is offered at a lower price because it includes a limited free-cancellation window and does not provide refunds inside 30 days of arrival. Guests seeking broader flexibility should select the Flexible Stay Rate.

    Please give us a Call, Some reservation may qualify for the amount withheld to be used towards a future stay within and up to a 5 year period.

  • Where can I eat while staying at the Mt. Olympus Resort?

    We offer a wide variety of restaurants, cafes, bars, and snack areas for our guests, both within the resort and throughout our water and theme parks.

    **Please note that outside food and beverages are not permitted in the Gladiator’s Bar & Grill area at Hotel Rome. Seating is reserved for guests dining with Gladiator’s Bar & Grill only.

  • Is there a difference between Mt. Olympus Resort and Mt. Olympus Water & Theme Park?

    Mt. Olympus Resort refers to the hotel and motel accommodations – of which we have more than 1600 rooms to choose from. Mt. Olympus Theme Park and Water Park includes the outdoor attractions on our 200+ acres of land. Both the parks and resorts offer family fun for everyone in your group. As a bonus, free entrance to our outdoor water and theme parks is always included to registered overnight guests.

  • How can I get to Mt. Olympus Resort from where I live?

    Our Resort Check-In is Located at 655 N. Frontage Road, Wisconsin Dells, WI 53965.

    For detailed directions please visit our Connect Page or Resort Map Page.

  • What is included with my water & theme park pass if I am lodging at one of the Mt. Olympus Resort locations?

    Passes include full access to all rollercoasters, go-karts, and water activities located within our outdoor parks on the Mt. Olympus Theme Park and Water Park grounds.

  • How long are my park tickets valid once I reserve a room?

    Your passes are valid for your entire stay, from the moment you check-in throughout your check-out date.

  • Can I rent a mobility scooter at the park?

    Yes! Mobility scooters are available for rent at our ticket booths starting at $55 on a first-come, first-served basis. They’re a great way to explore our Water & Theme Park comfortably.

  • Can I rent a stroller or wagon at the park?

    Yes! We offer single and double strollers, as well as wagons, to help make your visit easier with young children. These are perfect for keeping your little demigods comfy as you explore the park. Rentals are available at our ticket booths starting at $20 on a first-come, first-served basis

Water & Theme Park

Wisconsin Dells & Surrounding Areas